Terms of service

Your order will ship within 48 hours.  If you are shipping USPS Priority, UPS Ground, or FedEx Ground, allow 1 week for delivery.  If you have any questions or comments, please don’t hesitate to contact us at info@m2inc.biz.

Shipping:

• Delivery Terms: EXW – Ex Works
• Duty & Taxes Payable by: Consignee

All orders are shipped under Ex Works (EXW) / FOB Origin terms. 

This means that once your order is handed over to the shipping carrier at our facility, responsibility for the shipment transfers to you, the buyer. We do not offer local pickup — all packages are shipped directly from our location to the provided shipping address.

 For international orders (outside the United States), any applicable import duties, taxes, or customs fees are the responsibility of the recipient and must be paid upon delivery. We recommend checking with your local customs office to understand any charges that may apply before placing an order.

Refer to our shipping policy for full details

Warranty:

• m2 components & systems are guaranteed to be free from defects in workmanship and materials for 3 years from the purchase date.
• m2 components are designed to work with one another; an m2 inc 1" ratcheting buckle is designed to work with an m2 1" ladder strap.  Any buckle or strap used with another brand voids the warranty.
• m2 components & systems are designed for applications within specific tensile strength ratings as provided in the “details & specifications” for each item.  Using a component/system for applications above the rated tensile strength exceeds the capability of the item and voids the warranty.

It is the responsibility of the purchaser to prudently and thoroughly evaluate the components & system incorporated into each specific application.

Returns/Refunds:

• Restocking Fee: 25%
• Disassembly & ReStock fee: 50% Assembled Items attached with screws or a tubular rivet.